bg367's Privacy Policy

1.1 Purpose of This Policy

The main purpose of this privacy policy is to clearly inform you about what kind of information bg367 collects, how that information is used, how long it is stored, and under what circumstances it may be shared with third parties. We believe that transparency in information is the foundation of a trustworthy service.

1.2 Changes to This Policy

bg367 reserves the right to update or change this privacy policy at any time. For significant changes, we will notify registered users by email or through the site. If you continue using the site after changes are made, you will be considered to have accepted the new policy.

2.1 Information Provided at Registration

When creating an account, we collect the following information:

• Full name
• Date of birth (for age verification — only users aged 21 and above may register)
• Email address
• Mobile number
• Password (stored in encrypted form — never stored in plain text)
• Preferred currency (Bangladeshi Taka — BDT)

2.2 Transaction-Related Information

For deposits and withdrawals, we collect:

• Mobile banking number (bKash, Nagad, Rocket, or Upay)
• Transaction amount and time
• Transaction ID
• Payment method history

2.3 Technical Information Collected Automatically

When you use the bg367 platform, some technical information is collected automatically:

• IP Address
• Device type, operating system, and browser
• Session duration and page visit details
• Cookies and similar tracking technologies
• Referral source (where you came from to reach the site)

2.4 Identity Verification Information (KYC)

In certain circumstances — particularly for large withdrawal requests — we may ask for government-issued identity document information for verification purposes. This information is used solely for security and fraud prevention.

3.1 Service Operation & Improvement

• Creating and managing your account
• Processing deposits, withdrawals, and gaming transactions
• Resolving technical issues on the platform
• Improving the user experience
• Launching new games and features

3.2 Security & Fraud Prevention

bg367 is committed to keeping its platform secure. To this end, we:

• Monitor suspicious transactions and account activity
• Detect multiple account management or bonus abuse
• Prevent unauthorized access
• Verify accounts when necessary

3.3 Customer Support

When you contact bg367 through 24/7 live chat or support email, the information provided is used only to resolve your issue. The support team provides assistance in both Bengali and English.

3.4 Compliance with Legal Obligations

Under applicable laws and regulations, we may be required to provide information in response to lawful requests from authorities. In such cases, we will disclose only the information that is legally required.

4.1 Payment Processors

To complete transactions, we use approved mobile financial services such as bKash, Nagad, Rocket, and Upay. These payment processors receive only the information necessary to verify the transaction — not full account details.

4.2 Technology & Service Providers

bg367 works with trusted technology partners to provide a secure service, such as game software providers (including Pragmatic Play, Evolution Gaming, Spribe, and others) and server security services. These partners have limited access to only the information needed for their designated tasks and are required to comply with our privacy standards.

4.3 Legal Requirements

We may be legally required to disclose information pursuant to a court order, government directive, or lawful investigation. In such circumstances, we will provide only the necessary information.

4.4 Business Transfers

In the event of a future business merger or asset transfer, user information may also be transferred. Should such a situation arise, we will notify users in advance.

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored on your device. bg367 uses cookies for the following reasons:

• Essential cookies: Keeping login sessions active, security verification, and core operations
• Functionality cookies: Remembering your preferences (language, betting limits, etc.)
• Analytics cookies: Understanding which parts of the site are used most and improving the service

5.2 Managing Cookies

You can disable or delete cookies from your browser settings. However, please note that disabling essential cookies may cause some core features of bg367 — such as staying logged in or running games — to not work properly.

6.1 Technical Security

• SSL/TLS Encryption: All data transfers are completed through encrypted channels
• Password Hashing: Passwords are never stored in plain form — strong hashing algorithms are used
• Firewall & Anti-DDoS Protection: Active protection measures are in place at the server level
• Regular Security Reviews: Regular audits are conducted to identify system vulnerabilities

6.2 Access Control

bg367's internal staff have access only to the information required for their work. All staff sign confidentiality agreements and are required to comply with data protection policies.

6.3 Response to Data Breaches

In the event of an unexpected data breach, bg367 will take prompt necessary action and notify affected users in a timely manner. We will fully cooperate in damage control and future prevention.

7.1 Data for Active Accounts

All necessary information is retained while your account is active. This includes account details, transaction history, and gaming records.

7.2 After Account Closure

After an account is closed or deactivated, certain information is retained for a specified period as required by legal obligations. Financial transaction records may be kept for a longer period for fraud prevention and dispute resolution. Once the required period has passed, data is securely deleted or anonymized.

8.1 Right to Access Information

You may request to know what information bg367 holds about you at any time. Contact the support team and we will provide a summary of your information.

8.2 Right to Correct Information

If your account contains incorrect or outdated information, you may request that it be corrected. We will update it as quickly as possible after verification.

8.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations, ongoing disputes, or security reasons.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages from bg367, you have the option to opt out at any time. However, important account-related notifications (security alerts, transaction confirmations) will always be sent.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact bg367's support team. We will verify your request and take appropriate action.

9.1 Age Verification

By verifying the date of birth provided at registration, we confirm that the user is at least 21 years of age. If there is any suspicion about an account regarding age, we may request additional verification and, if necessary, suspend the account.

9.2 Action If a Minor Is Identified

If it is found that a user is under 21 years of age, their account will be immediately closed, all transactions will be cancelled, and the collected information will be securely deleted.

10.1 Location of Data Storage

bg367's servers and data protection infrastructure operate in internationally standard data centers. Wherever data is stored, we ensure that the standard of protection always aligns with this privacy policy.

10.2 Game Provider Data

International game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft have limited access to only the minimum information necessary for the operation of their games. These providers are required to comply with their own privacy standards.

11.1 Privacy-Related Inquiries

If you have any questions, concerns, or complaints about this privacy policy, please contact bg367's support team. We are always ready to answer your questions and resolve issues.

• 24/7 Live Chat — Available in Bengali and English
• Email: [email protected]

11.2 Complaint Process

Any complaint regarding a violation of the privacy policy is taken seriously. Upon receiving a complaint, we will investigate as quickly as possible and inform you of the outcome. If necessary, the matter will be reviewed at a higher level.